FREQUENTLY ASKED TICKET QUESTIONS
I DID NOT RECEIVE MY PRINTABLE TICKETS, HOW DO I GET THEM?
Printable tickets are delivered to the email you provided when you completed you order. Email delivery can take from 5 minutes to 24 hours, depending upon the volume of orders our system is currently accepting. If you do not see your tickets within that timeframe (be sure to check you SPAM or JUNK folder for an email from "firstname.lastname@example.org"), contact Preferred Fan Support at email@example.com
WHAT IF I CAN'T PRINT MY TICKETS?
We encourage using our printable tickets, but your tickets via also be available at WILL CALL on the night of the show. If you are unable to print due to a technical issue, a quick fix is to forward your tickets to a trusted friend or relative giving them the ability to print your tickets on your behalf. If you forget your tickets for any reason, be sure to have your ID on hand to pick up your tickets at WILL CALL. Note: WILL CALL tickets are only available to be acquired by the named party on the tickets.
I WAS CHARGED TWICE OR MY ORDER WAS INCORRECT, WHAT HAPPENED?
We take every step possible to make your ordering process as simple and easy as possible, but we realize from time to time technology can cause us all headaches. If you feel there was an error with your order, contact Preferred Fan Support at firstname.lastname@example.org
with your name and order number (if available) and we will review your order. If the error was on our end, we will make every effort to quickly remedy your issue.
I CAN'T MAKE THE SHOW, BUT I ALREADY BOUGHT TICKETS. CAN I GET A REFUND?
We're sorry, but all ticket sales are non-refundable. If you have printable tickets, they are transferrable to a friend.